Return & Refund Policy

AAVRIN — SMM Oil Mills Private Limited | Last updated: 11 August 2026

At AAVRIN, every bottle of Coconut Oil, Sesame Oil, and Groundnut Oil is cold-pressed and packed fresh for you. Because our products are consumable food items, our return policy is designed with hygiene and food safety in mind, while still making sure you're taken care of if something goes wrong with your order.

1. Eligibility for Returns

Since our oils are consumable items, we do not accept returns for reasons such as change of mind, incorrect quantity ordered, or dislike of taste, once the product has been delivered and the seal is opened.

However, we will happily offer a replacement or refund if your order meets any of the following conditions:

• The product received is damaged, leaking, or broken in transit.
• The product is defective or has quality issues (e.g. rancid smell, foreign particles).
• You received the wrong product or an incorrect item/quantity.
• The product was expired or near expiry at the time of delivery.
• The outer packaging or seal was tampered with before delivery.

2. Reporting a Problem

If your order meets any of the conditions above, please contact us within 48 hours of delivery. To help us resolve it quickly, please share:

• Your order number
• Clear photos or a short video of the product and packaging
• A brief description of the issue

3. Return Conditions

If a physical return is required, the product must be:

• Unused, with at least 90% of the contents remaining (for leakage/damage claims).
• In its original bottle with the label intact.
• Packed securely to prevent further leakage or damage during return transit.

In many cases, we may not require the product to be shipped back to us — photo/video evidence is often sufficient to process a replacement or refund.

4. Replacement Process

5. Refunds

Once your return or claim is approved:

• Refunds are processed to your original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI; you'll be asked to share your bank/UPI details.
• You will receive an email/SMS confirmation once your refund has been initiated.

Please note it may take a few additional business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Order Cancellations

• Orders can be cancelled free of charge before they are dispatched. Please contact us as soon as possible if you'd like to cancel.
• Once an order has been shipped, it cannot be cancelled — you're welcome to refuse delivery, after which it will be treated as a return once it reaches us back.
• Prepaid cancellations are refunded to the original payment method within 5–7 business days.

7. Non-Returnable Situations

• Products with the seal broken or partially used, where no quality issue has been reported.
• Claims raised beyond the 48-hour reporting window.
• Damage caused by improper storage after delivery (e.g. exposure to heat or sunlight).
• Change of mind after the order has been delivered.

8. Exchanges

We currently do not offer direct product-to-product exchanges (e.g. swapping Sesame Oil for Groundnut Oil). If you've received the wrong item, we'll arrange a replacement of the correct product at no extra cost.